Policy

Returns & Refunds

Last updated: September 11, 2026

60-Day Money-Back Guarantee

We stand behind CogniHoney® with a 60-day money-back guarantee. This policy explains how it works and how to request a refund.

60-day money-back guarantee

Try CogniHoney® for a full 60 days from your original order date. If you’re not satisfied for any reason, contact us within that window and we will refund your purchase — no questions asked, and even if the bottles are empty. You do not need to return any product to receive your refund unless our support team asks you to for a specific reason.

How to request a refund

• Contact our support team by email within 60 days of your original order date.
• Provide your order number or the email/name used at checkout so we can locate your purchase.
• We’ll confirm your refund and process it back to your original payment method.

Refund timing

Once approved, refunds are typically issued within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Multi-bottle packages

The guarantee covers the full package you purchased (including our Buy Two, Get One Free offer), not just a single bottle. Because results build over weeks, we recommend giving the product the full 60 days before deciding.

Damaged or incorrect items

If your order arrived damaged, or you received the wrong item, contact us right away with your order number and, if possible, a photo of the issue. We’ll send a replacement or issue a refund at no cost to you.

Orders purchased elsewhere

CogniHoney® is not sold on Amazon, eBay, or other third-party marketplaces. If you purchased a product claiming to be CogniHoney® from one of these platforms, this guarantee does not apply, and we cannot verify the authenticity of that product. Please purchase directly through our official checkout to be covered by this policy.